Just don’t include your SSN or account number. Hours are 8am-9pm M-F, 8am-8pm Sat, and 8am-5pm Sun (ET). Or, select the “Send Message” button on their FB page. Customer Service on Social Media : You can send them a direct message using on Twitter.Call if you suspect fraudulent activity on your credit card account. Fraudulent Charges on Credit Card : (800) 432-1000.You’ll be transferred to a live representative to reissue your card or close the account. The most recent charges will be listed so you can confirm which are valid. Say “lost or stolen credit card” when prompted to describe your reason for calling. If email is an option, you can select the “Email” button and receive a response within 2 days. Secure Message Center : Log in to your account online and select “Help & Support.” Then click “Contact Us” and select the topic you wish to discuss.In-Person Credit Card Support: Schedule an in-person appointment online by logging in to your account and selecting “Schedule an appointment” on the right side under “Activity Center.” Choose the bank branch, date, time, and discussion topic.The menu will automatically list recent payment info, balance, available credit, rewards balance and more. Enter last 4 digits of SSN or account number. You might be asked a second time-just say “Service” again and another menu will be prompted. After entering your account info, press 0 and say “Service” when prompted to describe your reason for calling. Bank of America credit card customer service number and more: Automated customer service is available 24/7 for existing Bank of America credit card accounts. Live customer service is available 24/7 for lost or stolen credit cards. fers for new credit cards or balance transfers will be listed as well. If you don’t press anything after entering your account info, the automated system will list the most recent payment received, balance activity, available credit for purchases and cash advances, and rewards balance. 3 for reporting suspicious account activity. ![]() The standard menu options when calling Bank of America credit card customer service are: Say “Service” again if asked twice, then press “4,” and you’ll get to a live person. To speak with a live Bank of America credit card customer service representative, enter the last four digits of your SSN or account number, then press 0 to skip the intro menu, and say “Service” when asked to d escribe your reason for calling. The Bank of America credit card customer service phone number is (800) 732-9194. ![]() Chat can be convenient when you’re just browsing on the BofA website, but it’s much more inconsistent since the chat option will only appear when agents are available. Scheduling an appointment is great for people whose questions aren’t as urgent, as the specialists will be more prepared to answer your questions. Wait times generally aren’t too bad, and you’ll get guaranteed, quick service. ![]() While each of these options work, your best bet most of the time is just to call (800) 732-9194 and wait until you connect with a BofA representative. Finally, you can speak with a representative through Bank of America’s online chat function, which will appear as a blue and white speech bubble at the bottom left of their website. You can also schedule an in-person or phone meeting with a Bank of America representative either online or through the mobile app. To contact BofA’s live customer service representatives 24/7, call either (800) 732-9194 or the phone number listed on the back of your Bank of America credit card. Yes, Bank of America does have 24-hour credit card customer service.
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